1Department of Informatics, Universitas Sam Ratulangi, Indonesia
2Department of Electrical Engineering, Universitas Sam Ratulangi, Indonesia
BibTex Citation Data :
@article{JTSISKOM12982, author = {Muhamad Dwisnanto Putro and Jane Litouw}, title = {Robot Pintar Pengukur Kepuasan Konsumen pada Pusat Perbelanjaan}, journal = {Jurnal Teknologi dan Sistem Komputer}, volume = {6}, number = {1}, year = {2018}, keywords = {smart robot; measuring customer satisfaction; digital questionnaire}, abstract = { The shopping center generally uses the questionnaire instrument in measuring the level of customer satisfaction services. Processing and presentation of conventional questionnaire data tend to be long and less effective. The problem will be solved by using smart robots to measure consumer satisfaction at shopping centers. This robot has a digital questionnaire module located on the robot's chest and the facial module that is used as a robot expression when the consumer chooses to be satisfied or not with the shopping center service. The digital robot questionnaire module is able to accommodate, store and process customer satisfaction data in statistics. Robotic expression when receiving a choice of consumer satisfaction in the form of happy or disappointed facial expressions combined with a voice expression in the form of thanks to customers who have visited. }, issn = {2338-0403}, pages = {25--31} doi = {10.14710/jtsiskom.6.1.2018.25-31}, url = {https://jtsiskom.undip.ac.id/article/view/12982} }
Refworks Citation Data :
The shopping center generally uses the questionnaire instrument in measuring the level of customer satisfaction services. Processing and presentation of conventional questionnaire data tend to be long and less effective. The problem will be solved by using smart robots to measure consumer satisfaction at shopping centers. This robot has a digital questionnaire module located on the robot's chest and the facial module that is used as a robot expression when the consumer chooses to be satisfied or not with the shopping center service. The digital robot questionnaire module is able to accommodate, store and process customer satisfaction data in statistics. Robotic expression when receiving a choice of consumer satisfaction in the form of happy or disappointed facial expressions combined with a voice expression in the form of thanks to customers who have visited.
Note: This article has supplementary file(s).
Article Metrics:
Last update:
Quran-integrated science in the era of industrial revolution 4.0
Last update: 2025-05-24 01:21:19
Starting from 2021, the author(s) whose article is published in the JTSiskom journal attain the copyright for their article and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. By submitting the manuscript to JTSiskom, the author(s) agree with this policy. No special document approval is required.
The author(s) guarantee that:
The author(s) retain all rights to the published work, such as (but not limited to) the following rights:
Suppose the article was prepared jointly by more than one author. Each author submitting the manuscript warrants that all co-authors have given their permission to agree to copyright and license notices (agreements) on their behalf and notify co-authors of the terms of this policy. JTSiskom will not be held responsible for anything arising because of the writer's internal dispute. JTSiskom will only communicate with correspondence authors.
Authors should also understand that their articles (and any additional files, including data sets and analysis/computation data) will become publicly available once published. The license of published articles (and additional data) will be governed by a Creative Commons Attribution-ShareAlike 4.0 International License. JTSiskom allows users to copy, distribute, display and perform work under license. Users need to attribute the author(s) and JTSiskom to distribute works in journals and other publication media. Unless otherwise stated, the author(s) is a public entity as soon as the article is published.
