Robot Pintar Pengukur Kepuasan Konsumen pada Pusat Perbelanjaan

Muhamad Dwisnanto Putro; Jane Litouw

doi:10.14710/jtsiskom.6.1.2018.25-31

DOI: https://doi.org/10.14710/jtsiskom.6.1.2018.25-31

Robot Pintar Pengukur Kepuasan Konsumen pada Pusat Perbelanjaan

Intelligent Robot for Measuring Consumer Satisfaction at Shopping Center

Muhamad Dwisnanto Putro¹ , Jane Litouw²

¹Department of Informatics, Universitas Sam Ratulangi, Indonesia

²Department of Electrical Engineering, Universitas Sam Ratulangi, Indonesia

Received: 13 Nov 2017; Published: 31 Jan 2018.

How to cite (IEEE): M. D. Putro, and J. Litouw, "Robot Pintar Pengukur Kepuasan Konsumen pada Pusat Perbelanjaan," Jurnal Teknologi dan Sistem Komputer, vol. 6, no. 1, pp. 25-31, Jan. 2018. https://doi.org/10.14710/jtsiskom.6.1.2018.25-31

How to cite (APA): Putro, M. D., & Litouw, J. (2018). Robot Pintar Pengukur Kepuasan Konsumen pada Pusat Perbelanjaan. Jurnal Teknologi dan Sistem Komputer, 6(1), 25-31. https://doi.org/10.14710/jtsiskom.6.1.2018.25-31

How to cite (BCREC): Putro, M. D., Litouw, J. (2018). Robot Pintar Pengukur Kepuasan Konsumen pada Pusat Perbelanjaan. Jurnal Teknologi dan Sistem Komputer, 6 (1), 25-31 (doi:10.14710/jtsiskom.6.1.2018.25-31)

How to cite (Chicago): Putro, Muhamad D., and Jane Litouw. "Robot Pintar Pengukur Kepuasan Konsumen pada Pusat Perbelanjaan." Jurnal Teknologi dan Sistem Komputer 6, no. 1 (2018): 25-31. Accessed May 5, 2025. https://doi.org/10.14710/jtsiskom.6.1.2018.25-31

How to cite (Vancouver): Putro MD, Litouw J. Robot Pintar Pengukur Kepuasan Konsumen pada Pusat Perbelanjaan. Jurnal Teknologi dan Sistem Komputer [Online]. 2018 Jan;6(1):25-31. https://doi.org/10.14710/jtsiskom.6.1.2018.25-31.

How to cite (Harvard): Putro, M. D., and Litouw, J., 2018. Robot Pintar Pengukur Kepuasan Konsumen pada Pusat Perbelanjaan. Jurnal Teknologi dan Sistem Komputer, [Online] Volume 6(1), pp. 25-31. https://doi.org/10.14710/jtsiskom.6.1.2018.25-31 [Accessed 5 May. 2025].

How to cite (MLA8): Putro, Muhamad Dwisnanto, and Jane Litouw. "Robot Pintar Pengukur Kepuasan Konsumen pada Pusat Perbelanjaan." Jurnal Teknologi dan Sistem Komputer, vol. 6, no. 1, 31 Jan. 2018, pp. 25-31 , https://doi.org/10.14710/jtsiskom.6.1.2018.25-31. Accessed 5 May. 2025.

BibTex Citation Data :

@article{JTSISKOM12982,
    author = {Muhamad Dwisnanto Putro and Jane Litouw},
    title = {Robot Pintar Pengukur Kepuasan Konsumen pada Pusat Perbelanjaan},
    journal = {Jurnal Teknologi dan Sistem Komputer},
  volume = {6},
    number = {1},
    year = {2018},
    keywords = {smart robot; measuring customer satisfaction; digital questionnaire},
    abstract = {  The shopping center generally uses the questionnaire instrument in measuring the level of customer satisfaction services. Processing and presentation of conventional questionnaire data tend to be long and less effective. The problem will be solved by using smart robots to measure consumer satisfaction at shopping centers. This robot has a digital questionnaire module located on the robot's chest and the facial module that is used as a robot expression when the consumer chooses to be satisfied or not with the shopping center service. The digital robot questionnaire module is able to accommodate, store and process customer satisfaction data in statistics. Robotic expression when receiving a choice of consumer satisfaction in the form of happy or disappointed facial expressions combined with a voice expression in the form of thanks to customers who have visited.  },
   issn = {2338-0403},   pages = {25--31}  doi = {10.14710/jtsiskom.6.1.2018.25-31},
    url = {https://jtsiskom.undip.ac.id/article/view/12982}
}

Refworks Citation Data :

@article{{JTSISKOM}{12982}, author = {Putro, M., Litouw, J.}, title = {Robot Pintar Pengukur Kepuasan Konsumen pada Pusat Perbelanjaan}, journal = {Jurnal Teknologi dan Sistem Komputer}, volume = {6}, number = {1}, year = {2018}, doi = {10.14710/jtsiskom.6.1.2018.25-31}, url = {https://jtsiskom.undip.ac.id/article/view/12982} }

Citation Format:

Abstract

The shopping center generally uses the questionnaire instrument in measuring the level of customer satisfaction services. Processing and presentation of conventional questionnaire data tend to be long and less effective. The problem will be solved by using smart robots to measure consumer satisfaction at shopping centers. This robot has a digital questionnaire module located on the robot's chest and the facial module that is used as a robot expression when the consumer chooses to be satisfied or not with the shopping center service. The digital robot questionnaire module is able to accommodate, store and process customer satisfaction data in statistics. Robotic expression when receiving a choice of consumer satisfaction in the form of happy or disappointed facial expressions combined with a voice expression in the form of thanks to customers who have visited.

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Keywords: smart robot; measuring customer satisfaction; digital questionnaire

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Section: Original Research Articles

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Robot Pintar Pengukur Kepuasan Konsumen pada Pusat Perbelanjaan

Intelligent Robot for Measuring Consumer Satisfaction at Shopping Center

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